Our Commitment to Your Privacy

We built this business on trust, transparency, and expertise. That same commitment guides how we handle your data. This policy is written in plain language because you deserve to understand exactly what happens with your information—no legal jargon, no hidden surprises.

Information We Collect

Information You Provide to Us

When you interact with our website, purchase products, or use our services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password (encrypted), security questions, communication preferences
• Payment Information: Credit card details (processed securely through Stripe/PayPal - we never store full card numbers), billing address, transaction history
• Service Data: Information you provide during security assessments, documents shared for consulting, support tickets, survey responses

Information We Collect Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, links clicked, referring URLs, search terms used
• Cookie Data: Preferences, session information, analytics data (see our Cookie Policy for details)

How We Use Your Information

We use your personal information to:

• Deliver Services: Process orders, provide products and services, manage your account, send confirmations
• Communicate With You: Respond to inquiries, provide customer support, send important account notifications, share security alerts
• Improve Our Offerings: Understand how you use our services, personalize your experience, develop new features
• Marketing (with your consent): Send relevant content, product updates, educational resources. You can opt out anytime via the unsubscribe link
• Legal Compliance: Meet regulatory requirements, prevent fraud, enforce our Terms of Service

How We Share Your Information

We only share your information in these limited circumstances:

• Service Providers: Trusted third parties who help operate our business (payment processors, email providers, hosting platforms, analytics tools). They are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: If we merge with or are acquired by another company (you will be notified)
• With Your Consent: We may share information with your explicit permission for specific purposes

Your Rights and Choices

You have control over your personal information:

• ✓ Access: Request a copy of the personal data we hold about you
• ✓ Correction: Update or correct inaccurate information at any time
• ✓ Deletion: Request deletion of your personal data (subject to legal retention requirements)
• ✓ Opt-Out: Unsubscribe from marketing emails via the link in each email
• ✓ Data Portability: Request your data in a portable, machine-readable format
• ✓ Restrict Processing: Object to or restrict certain uses of your data

Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Secure password hashing (bcrypt)
• Multi-factor authentication for admin access
• Regular security audits and penetration testing

Physical & Administrative Safeguards:

• Secure data centers with 24/7 monitoring
• Restricted access to sensitive systems
• Data privacy training for all staff
• Incident response procedures

Payment Security: All payment processing is PCI-DSS compliant through certified payment processors. We never store full credit card numbers.

Data Retention

We retain your personal information only as long as necessary to:

• Provide the services you've requested
• Comply with legal obligations (tax records: 7 years, contracts: as required)
• Resolve disputes and enforce agreements

Retention Periods:

• Active customer data: Duration of service + 3 years
• Marketing data: Until you unsubscribe
• Transaction records: 7 years (tax compliance)
• Support tickets: 2 years

When no longer needed, we securely delete or anonymize your data using industry-standard methods.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for site function (session management, security)
• Performance Cookies: Improve site performance (Google Analytics, error tracking)
• Functionality Cookies: Remember your preferences (language, login status)
• Marketing Cookies (with consent): Ad targeting, conversion tracking

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at [email protected].

California Privacy Rights (CCPA)

If you're a California resident, you have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

To exercise these rights, contact [email protected].

European Privacy Rights (GDPR)

If you're in the European Economic Area (EEA), you have rights under the GDPR including access, rectification, erasure, data portability, and the right to object. To exercise these rights or file a complaint with a supervisory authority, contact [email protected].

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, new legal requirements, or user feedback.

When we make changes:

• We'll update the "Last Updated" date at the top
• We'll post the revised Policy on our website
• For material changes, we may provide additional notice via email

We encourage you to review this policy regularly.

Contact Us

Questions about this Privacy Policy? We're here to help: